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Legal · Regulatory Information

Regulatory Information

Last updated: January 1, 2026 · Version 1.0

Licensed & Compliant · Operational

QOVA Exchange holds active licenses as an Exchange and Payment Institution issued by the competent regulatory authorities of El Salvador. All operations are conducted within the scope of these licenses.

1. Licensing and Registration

Legal EntityQOVA Exchange S.A. de C.V.
JurisdictionEl Salvador, Central America
License TypeExchange License · Payment Institution License
Regulatory BodyBanco Central de Reserva (BCR) · El Salvador
License StatusActive — As of January 1, 2026
Incorporation Year2026
Registered AddressEl Salvador

QOVA Exchange is a duly incorporated and licensed financial entity. Our licenses authorize us to operate as a digital asset exchange and payment institution, processing cross-border capital movements, currency conversions, and institutional settlements within the legal framework of El Salvador.

2. Regulatory Framework

QOVA operates under the following regulatory frameworks and standards:

  • ◈El Salvador Bitcoin Law (Ley Bitcoin) — enabling legal use of digital assets
  • ◈El Salvador Digital Assets Issuance Law — regulation of digital asset exchanges
  • ◈FATF Recommendations — global AML/CTF standards fully adopted
  • ◈El Salvador AML/CTF Law (Ley Contra el Lavado de Dinero y de Activos)
  • ◈Payment Systems Law (Ley del Sistema de Pagos) — payment institution regulation

3. Authorized Activities

Under its licenses, QOVA Exchange is authorized to conduct the following regulated activities:

✓
Digital Asset ExchangeConversion between fiat currencies and digital assets (USDT, stablecoins)
✓
Cross-Border PaymentsInstitutional cross-border transfers across licensed jurisdictions
✓
Currency ConversionLocal currency to digital asset conversion at institutional rates
✓
OTC TradingOver-the-counter large-volume digital asset transactions
✓
Payment ProcessingPayment institution services for institutional clients
✓
Custody (Limited)Short-term custody of digital assets during transaction processing

4. Jurisdictional Coverage

QOVA Exchange maintains active operations and regulatory coverage across the following jurisdictions through its network of licensed spokes:

El Salvador
United States
Mexico
Brazil
Colombia
Panama

Cross-border operations between jurisdictions are conducted under applicable bilateral agreements and local regulatory authorizations. QOVA continuously monitors regulatory changes in all active jurisdictions.

5. Client Protection Measures

QOVA implements the following client protection measures as required by its regulatory framework:

  • ◈Segregation of client funds from QOVA operating capital
  • ◈Real-time transaction confirmation and blockchain settlement proof
  • ◈Comprehensive KYC/AML screening for all clients and counterparties
  • ◈24/7 transaction monitoring for fraud and anomaly detection
  • ◈Full audit trail and immutable on-chain record for all transactions
  • ◈Mandatory SAR filing for suspicious activity with El Salvador's UFI

6. Complaints and Escalation

Clients who wish to file a formal complaint may do so through:

  1. Step 1Submit complaint to QOVA directly at compliance@qova.exchange. Response within 5 business days.
  2. Step 2If unresolved, escalate to QOVA's Compliance Officer. Response within 10 business days.
  3. Step 3If still unresolved, file with El Salvador's Banco Central de Reserva (BCR) or relevant supervisory body.

7. Regulatory Disclosures

QOVA Exchange does not provide investment advice, portfolio management, or guaranteed returns. Digital asset transactions involve risk, including the risk of total loss of funds. Past performance is not indicative of future results.

QOVA is not a bank and does not offer deposit insurance. Client funds held during transaction processing are not covered by any government-backed deposit protection scheme.

Exchange rates are market-based and may change rapidly. QOVA does not guarantee specific rates or spreads beyond what is confirmed at the time of transaction execution.

8. Regulatory Contact

For regulatory and compliance inquiries:

QOVA Exchange · Regulatory Affairs
El Salvador · regulatory@qova.exchange