Terms of Service

By accessing or using the services provided by QOVA Exchange ("QOVA," "we," "our," or "the Company"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you are not authorized to use QOVA services.

QOVA Exchange operates as a licensed Exchange and Payment Institution under the jurisdiction of El Salvador. These Terms govern your use of QOVA's platform, APIs, and all related services.

These Terms constitute a legally binding agreement between you and QOVA Exchange. We reserve the right to modify these Terms at any time. Continued use of the services constitutes acceptance of any updated Terms.

QOVA services are available exclusively to institutional clients, qualified business entities, and licensed financial counterparties. Individual retail access is not available at this time.

To access QOVA services, you must: (a) be a duly incorporated legal entity or licensed financial institution; (b) have full legal capacity to enter into binding contracts; (c) pass QOVA's KYC/AML onboarding process; and (d) not be located in or operate from a jurisdiction sanctioned by OFAC, the UN Security Council, the EU, or El Salvador's regulatory authorities.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify QOVA of any unauthorized use.

QOVA Exchange provides the following services:

• ◈Cross-border capital movement and currency conversion
• ◈USDT (TRC20 / ERC20) settlement and liquidity provision
• ◈Institutional OTC trading and large-volume conversions
• ◈Regulated payment corridor processing between jurisdictions
• ◈API access for treasury and payment system integration
• ◈Real-time transaction monitoring and reporting

All services are provided on a best-effort basis. QOVA does not guarantee specific processing times, rates, or availability, though we commit to maintaining our 99.9% uptime SLA under normal operating conditions.

QOVA charges zero correspondent banking fees on standard cross-border transactions. Applicable fees include exchange rate spreads on currency conversion, which are disclosed prior to transaction execution.

OTC and large-volume transactions are subject to individually negotiated pricing. All fees are communicated transparently before any transaction is executed. QOVA does not charge hidden fees.

On-chain network fees (gas fees or blockchain transaction costs) are the responsibility of the client and may vary based on network congestion. These fees are always disclosed in real time.

All clients must comply with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and know-your-customer (KYC) requirements. QOVA operates under strict regulatory supervision and reserves the right to suspend or terminate services for non-compliance.

You represent and warrant that all funds processed through QOVA originate from legitimate sources and comply with all applicable laws and regulations. You agree to cooperate fully with any compliance investigation or regulatory request.

QOVA is required to report suspicious transactions to relevant authorities as mandated by law. We may freeze funds or suspend accounts at the request of competent authorities without prior notice to the account holder.

You may not use QOVA services for:

• ×Money laundering, terrorist financing, or any illegal financial activity
• ×Transactions involving sanctioned individuals, entities, or jurisdictions
• ×Fraudulent transactions or misrepresentation of transaction origin
• ×Evasion of tax obligations or regulatory reporting requirements
• ×Activities that violate any applicable local or international law
• ×Circumventing QOVA's compliance controls or onboarding processes

To the maximum extent permitted by applicable law, QOVA Exchange shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

QOVA's total liability for any claim arising from or related to these Terms shall not exceed the total fees paid by you to QOVA in the three months preceding the claim.

QOVA is not responsible for losses resulting from: blockchain network failures, force majeure events, regulatory actions, third-party service failures, or your failure to comply with these Terms.

These Terms shall be governed by and construed in accordance with the laws of El Salvador, without regard to conflict of law principles.

Any dispute arising from these Terms shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be subject to binding arbitration in San Salvador, El Salvador, under applicable arbitration rules.

For questions regarding these Terms, contact QOVA Exchange at: